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Our work environments are seeing massive changes. How can we adapt our collaboration inside and outside the workplace to be successful, human, and sustainable? How might we be able to shape the future of collaboration?

Day 1


13:00: Light Lunch
14:00: Welcome and Kick-off
15:45: Coffee break
16:00: Research activity
17:00: Insights / Sense making
18:00: End of day 01
19:00: Evening activity

Day 2

Prototyping for Cocreation

09:00: Welcome
09:30: Ideation and concepts
10:30: Coffee
10:45: Prototyping
11:30: Testing (part 01)
12:30: Lunch
13:30: Sense making, finalize prototypes
15:00: Presentations & reflections about next iterations
16:00: Soft close, end of day 2


“I would make the same mistakes again. But a bit earlier, so I could get more use out of them.”

-  Marlene Dietrich




This new Open Lab format offers a playful space to practice your design thinking and design doing skills in a low-stakes environment. In this prototype of a regular series of open labs looking at different challenges, our first Open Lab will look at “(Re-)designing collaboration”.


With a diverse group of participants, we will spend 1.5 days going through a quick-and-dirty first iteration of the design process. We’ll research and reflect on key motivations, needs and pain points of collaboration today, identify opportunities, and build and test first prototypes, leading us to newer, smarter questions as well as deepened understanding.


Even though the Open Labs are mainly about growing your design skills, we still expect the shared workshop documentation to be a first valuable resource for future work for your own practice or organization.



  • understanding the difference between explorative prototyping, prototyping for ideation and prototyping for validation

  • explore quick&dirty protoyping, prototyping an end-to-end experience and how to prototype systems

  • learn how to use AI to aid your prototyping

  • discover different ways to document your prototyping process and insights with various methods and tools

  • experience different prototyping methods including desktop walkthrough and investigative rehearsal

  • plan your own prototyping stack to fit the needs of your organisation

This is a prototype!

The Prototyping Deep Dive is a prototype developed in collaboration with This is Service Design Doing. That means we are still working on parts of it, and it may not be fully polished. However, we are sure that you will get value from it – and you will be the first people to experience it. In recognition of the prototype quality, we offer the event at a reduced price (but not for free, because paying is part of the experiment). In return, we will ask you for more detailed feedback.


  • Work in small groups

  • Experience design approaches and co-creation in action

  • Connect with peers

  • Enjoy a mix of action and reflection

  • Share with other professionals guided by world-class experts in co-creation

  • Explore the future of collaboration in a fun, relaxed environment


You have done training in Design Thinking but need some more confidence to be able to embed your leanings  in your work environment. Convincing colleagues about the value of Design Thinking could still difficult. You want to practice your Design Thinking muscle and want to do this on an industry or specific challenge-related topic. This makes the confidence you have built directly transferable to your actual work environment.

Suitable for:

  • Anyone who would like to practice their design thinking skills

  • Anyone interested in design and how to apply it to a concrete topic

  • Designers (service design, design thinking, innovation), user experience, and customer experience professionals who want to do a first immersion into the topic of "re-designing collaboration"



No special experience is needed.
If you have physical challenges, please let us know before the course. We will make sure the course fits your needs.


English, with German assistance available. 


Maximum number of participants: 20

Minimum number of participants: 12


Normal price €1600 

PILOT price: €499


19. - 20. June 2023 in Berlin, Germany



Markus Edgar Hormess

Markus is partner at WorkPlayExperience, a service innovation consultancy. He is co-author of the of the best-selling book “This is Service Design Doing” and co-founder of the Global Service Jam - the world’s biggest ever service design and design thinking event (so far), as well as two spin-off jams. The focal point of his work is strategic prototyping in service design, which he uses to help organisations tackle complex business problems and make cultures more agile and human-centered.


Ana Kyra Bekš

Ana Kyra Bekš is partner at the Co-Creation School and the co-founder of Servis 8, first Slovenian institute focused on service design. She is a seasoned facilitator and course designer with over 10 years of experience. She got her MBA in Service Design at Laurea university of applied sciences in Helsinki. Her passion for public services and participatory methods is led by believing that everyone has something to contribute.

Refund and cancellation policy for online courses

We will refund your ticket fee if you cancel your participation up to 7 days before the course start date. If you have to cancel your participation between 6 and 0 days before the course start date, we will not be able to refund your ticket. However, you may pass on your ticket to another person for the same course at the same date.

Payment and invoice

You are able to pay online with credit card, Paypal or by requesting an invoice which will need to be settled by bank transfer immediately. Your registration is completed ONLY when your payment has been received. Payments and invoices are handled by our Swiss-based Co-Creation School partner Sparks Sàrl, who will communicate with you about these matters. All ticket fees are expressed in EUROS, no VAT or handling fees will be charged.

Additional terms & conditions

All materials provided and shared during and after the online course are free of use, however they are under copyright and are owned by WorkPlayExperience, Sparks Sàrl, and Servis 8 partners of The Co-Creation School. Alumni do not acquire ownership rights in any of these materials and agree not to reproduce, modify or distribute any of the materials received from or provided. If you would like to receive copying rights, please reach out to us. We’ll figure something out!

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