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This is Service Design Doing: Facilitation Deep Dive is an expert course for anyone leading or facilitating co-creative activities, like project workshops, sprints, ideation or prototyping sessions, hacks, jams; or training courses. Part of the prestigious  #TiSDD service design brand & featuring Facilitool.

The course takes place in physical space, but the learnings can be adapted to online contexts and there is opportunity to explore this.   

Day 1

Exploration & orientation

09:30 - 17:30

(Content from 10:00)

We explore the knowledge in the room and set expectations for the three days. Through 

exercises and theory we map out core skills and principles of great facilitation, like different types of listening and powerful questions.

Day 2

Basic tools & concepts

08:30 - 17:30

(Content from 09:00)

Discover your facilitation style in practical exercises and learn how to structure your sessions to engage different preferences. Explore your relative status, and how you can use it to take control or give freedom to participants.

Day 3

Practice & reflection

08:30 - 16:30 / soft close*

(Content from 09:00)

The final day is yours to explore deeper aspects of facilitation, and to work on your own challenges. Choose where to focus and develop powerful options through valuable feedback from the faculty and your peers.

*You are welcome to stay longer


"The course design is fantastic and offers a safe environment to change perspectives, observe and reflect within a diverse group of like-minded people. A must-go-to if you want to step up your facilitation game.” 

- Tobias, sales and consulting in the software industry


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This three-day course dives deep into facilitation concepts and practices, with a goal of understanding how adults work and learn, as well as better understanding our own behavior and preferences as a facilitator.


Through a series of highly interactive activities, participants will imagine and test facilitation techniques and methods. They will have opportunity to practice and get feedback from faculty and their peers. At the end of the school, they will be fully equipped to lead many types of co-creative workshops, meetings and work groups.

COVID-19 safe!

Creating "safe space" for trusted collaboration is one of our facilitation flagships. Carefully following local regulations and recommendations, we make sure of an engaging, yet safe learning environment. At the start of the session we will co-create our Covid alliance chart to ensure shared understanding.

Special COVID-19 price!

We understand that travel in times of Covid can be inconvenient. In acknowledgement, we offer this course at a special price of €1800 Euros, instead of €2149, with lockdown-refunds possible.

No-cancellation guarantee!

If we are unable to hold the physical course because of lockdowns, it will be replaced with a shorter online course on the same dates. We will refund almost two thirds of your ticket price, for a final price of €700.

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  •  this stand-alone course includes some concepts from our online Facilitation Fundamentals course; FF alumni will have the opportunity to build on and expand their knowledge in practice

  • it is NOT necessary to complete Facilitation Fundamentals before taking this course

  • this is NOT a service design course; it is about facilitating service design workshops or projects, and other, similar activities


  • the PARC model: understanding different cocreation preferences, and how they can be used to run and design sessions which engage everyone and produce real value

  • how to adjust your facilitation style (and workshops) to meet different needs

  • using status, space and physicality to run the room

  • how relative status works, and how you can use it as a powerful tool

  • dealing with challenging participants in a productive way

  • advanced listening and inquiry techniques

  • the audience outside the room: making sessions valuable to your participants' bosses, colleagues, customers and family

  • building your facilitator's toolbox: many take-aways for stage, script and acteur

  • an opportunity to explore your personal challenges and receive feedback from peers and instructors


  • work in small groups

  • experience co-creation and facilitation with peers 

  • connect with others in an physical setting

  • enjoy a mix of action and reflection

  • share with other professionals and world-class experts

  • explore facilitation in a fun relaxed environment

  • opportunity to explore the transfer of these concepts to online formats


Anyone facilitating workshops, meetings, training courses, events, or project sessions – not only in design thinking or service design projects – whether online or offline.


English (in Nuremberg) and French (in Paris). 
Our teams speaks English, French, Dutch, German and Slovenian. Let us know if you need any language assistance - send us an email to


Maximum participants 24

Minimum participants 8

As diversity of background and perspective is an important part of the learning, please contact us of you want to book more than 5 tickets from the same company.


Refund and cancellation policy for online courses

Up to 6 weeks before the course: Free. Cancellation between 6 weeks and 4 weeks before the course: 25%. Cancellation between 4 weeks and 2 weeks before the course: 50%. Cancellation 2 weeks before the course or later: 100%  (Avoid cancellation fees by sending a colleague in your place.)  Oh, and if you postpone rather than cancel (or book again soon), we can usually credit most or all of your cancellation fee.

If the course is cancelled because of COVID restrictions, the full ticket price will be refunded.
In some cases, and alternative ONLINE version will be offered at a reduced price.

Payment and invoice

You are able to pay online with credit card, Paypal or by requesting an invoice which will need to be settled by bank transfer immediately. Your registration is completed ONLY when your payment has been received. Payments and invoices are handled by our Swiss-based Co-Creation School partner Sparks Sàrl, who will communicate with you about these matters. All ticket fees are expressed in EUROS, no VAT or handling fees will be charged.

Note: because diverse backgrounds are part of the learning experience, please understand that not more than 3 people from the same company may attend.

Additional terms & conditions

All materials provided and shared during and after the online course are free of use, however they are under copyright and are owned by WorkPlayExperience and Sparks Sàrl, partners of The Co-Creation School. Alumni do not acquire ownership rights in any of these materials and agree not to reproduce, modify or distribute any of the materials received from or provided. If you would like to receive copying rights, please reach out to us. We’ll figure something out!

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